FAQ
Frequently Asked Questions (FAQ) – Mariorey
Welcome to the Mariorey FAQ section — your quick guide to shopping with confidence.
Here you’ll find answers to the most common questions about our products, orders, delivery, and store policies.
Need more help? Our support team is always here for you:
• Email: care@mariorey.com
• Phone: +44 808 531 0076
• Address: 442 Coventry Road, Birmingham B10 0UG, United Kingdom
General Questions
Q: What is Mariorey?
A: Mariorey is a UK-based online store specialising in men’s fashion, offering carefully selected clothing and accessories with a focus on quality, modern style, and customer satisfaction. We are committed to providing a smooth shopping experience supported by clear and transparent store policies.
Q: How can I contact customer support?
A: You can contact us at any time by emailing care@mariorey.com
You may also reach us by phone during our customer service hours listed below.
Orders & Shipping
Q: How do I place an order?
A: Browse our store, add your selected items to the cart, and complete checkout securely through our online payment system.
Q: What payment methods do you accept?
A: We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Apple Pay
• Google Pay
All payments are securely processed in British Pounds Sterling (£).
Q: How long does delivery take?
A: Orders are processed within 1–2 business days.
Standard delivery takes 3–7 business days, meaning most UK orders arrive within 4–9 working days from order confirmation.
Q: Do you ship internationally?
A: No. At this time, Mariorey ships within the United Kingdom only.
Q: Is shipping free?
A: Yes. All UK orders include free standard shipping, with no minimum spend.
Q: Will I receive tracking information?
A: Yes. Once your order has been dispatched, you will receive a tracking link by email so you can monitor your delivery in real time.
Returns & Exchanges
Q: What is your return policy?
A: You may return or exchange eligible items within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in their original packaging with all tags included.
Q: How do I return an item?
A: Email care@mariorey.com with your order number and reason for return. Once approved, we will provide a free pre-paid return label and instructions.
Q: How are returns processed?
A: All returns are processed by mail. Please drop your parcel at the designated courier drop-off point and keep your proof of postage until your return is confirmed.
Q: Do I have to pay for return shipping?
A: No. All approved returns and exchanges include free return shipping.
Q: Can I exchange an item?
A: Yes. Exchanges are accepted within 30 days for:
• A different size
• A different colour
• A product of equal value
Replacement items are shipped at no additional cost.
Q: How long do refunds take?
A: Refunds are issued within 7 business days after your return is received and approved. Refunds are sent to your original payment method in GBP (£).
Q: Are any items non-returnable?
A: Yes. We cannot accept returns for:
• Hygiene-sensitive items once opened
• Personalised or made-to-order products
• Items clearly marked as “non-returnable” on the product page
Product & Quality
Q: Are your products quality-checked?
A: Yes. All products are inspected before dispatch to ensure they meet our quality standards.
Q: Do product images accurately represent items?
A: We make every effort to display accurate images and descriptions. Please note that colours may vary slightly depending on your device or screen settings.
Account & Security
Q: Do I need an account to place an order?
A: No. You can check out as a guest at any time. Creating an account allows for easier order tracking and faster checkout on future purchases.
Q: Is my personal and payment information secure?
A: Yes. Our website uses SSL encryption, and all payments are processed through PCI-compliant secure payment gateways. We do not store full payment details.
Q: How do I subscribe to your newsletter?
A: Enter your email address at the bottom of our homepage to receive updates, promotions, and new arrivals. You can unsubscribe at any time.
Contact Us
Need assistance? We’re here to help:
• Email: care@mariorey.com
• Phone: +44 808 531 0076
• Address: 442 Coventry Road, Birmingham B10 0UG, United Kingdom
Customer Service Hours (GMT – United Kingdom)
• Monday to Friday: 9:00am – 5:00pm
• Saturday & Sunday: 10:00am – 2:00pm
We respond within 24 hours.
For additional support, please visit our Contact Us page.