Payment Policy

This Payment Policy explains how Mariorey (“we”, “our”, or “us”) handles payments, payment information, and related processes for purchases made through www.mariorey.com

By placing an order with us, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following secure payment methods:

• Major credit and debit cards: Visa, MasterCard, American Express
• Apple Pay and Google Pay (when available at checkout)

All transactions for orders within the United Kingdom are processed in British Pounds Sterling (£).

Payment Information

Accuracy & Responsibility

When placing an order, you agree to provide complete, accurate, and up-to-date billing information, including:

• Email address
• Billing and shipping address
• Payment information

Providing accurate information helps prevent delays in order processing and delivery.

Pricing & Promotions

Pricing Policy

All product prices displayed on mariorey.com are shown in GBP (£) and include all applicable UK taxes, unless otherwise stated.

We reserve the right to adjust prices, modify product availability, or discontinue products at any time. Any price changes will not affect orders that have already been confirmed.

Promotional Codes

• Discount codes must be entered during checkout
• Promotional codes cannot be applied after an order has been placed
• Promotional codes cannot be combined with other offers unless explicitly stated

Order Confirmation & Receipts

Order Confirmation

After placing your order, you will receive an order confirmation email containing:

• Items purchased
• Selected shipping method
• Billing and contact details

This email serves as confirmation of your purchase.

Invoice

A detailed invoice will be included in:

• Your shipping confirmation email

Your invoice includes:

• Itemised product list
• Applied discounts
• Shipping or handling fees (if applicable)

Payment Processing

Authorisation

By submitting your payment information, you authorise Mariorey to charge the total order amount to your selected payment method.

All payments are securely processed through encrypted payment gateways that comply with PCI DSS security standards. Mariorey does not store or have access to your full payment card details.

Payment Failure

If your payment is declined or fails:

• You will be notified by email
• Your order will not be processed or shipped until payment is successfully completed
• You may be required to use an alternative payment method

Disputes & Chargebacks

If There’s an Issue

If you experience any issues such as incorrect items, missing parcels, or billing discrepancies, please contact us immediately at care@mariorey.com

We encourage customers to contact us first so we can resolve the issue quickly and fairly in accordance with our Refund & Return Policy.

Chargebacks

All chargebacks are carefully reviewed and investigated.

If a chargeback is submitted without first contacting our customer support team, we may request additional information to resolve the matter. This does not affect your statutory consumer rights under UK law.

Contact Us

Need assistance? We’re here to help:

• Email: care@mariorey.com
• Phone: +44 808 531 0076
• Address: 442 Coventry Road, Birmingham B10 0UG, United Kingdom

Customer Service Hours (GMT – United Kingdom)
• Monday to Friday: 9:00am – 5:00pm
• Saturday & Sunday: 10:00am – 2:00pm

We respond within 24 hours.

For additional support, please visit our Contact Us page.